Terms & Conditions

Payment Options


We accept Visa and Mastercard. All prices are in New Zealand dollars (NZD) and your credit card will be billed in New Zealand dollars via DPS Payment Express gateway.

If overseas, your credit card provider will convert the amount into your local currency at the current exchange rate plus add any applicable fees or charges.

All payments are processed using DPS Payment Express Payment Gateway for its online credit card transactions. You can help protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.


Returns & Exchanges

We are sure that you will love your purchase from Shut the Front Door however if you do change your mind we will exchange it for another item of equal value. It must be returned back to the store where it was purchased in original condition with all packaging and labels intact, along with proof of purchase (receipt) within 10 days of purchase.

Please note that we do not offer refunds if you have changed your mind.

We can not exchange the following:
soap, grooming, beauty and personal care products
earrings
sale items
items not in original condition or packaging
items returned to store 10 days after original purchase

If there is a fault with your item then please contact us as soon as you discover the fault so that we may assess the situation.
Either by
email at online@shutthefrontdoor.co.nz
phone 09 486 7777
visiting the store where you purchased the item

Once we have assessed the situation we will repair, replace or refund the item, at our discretion as per the Consumer Guarantees Act. Please do not return an item to us unless you have discussed with us first by either email or phone.

Should your order arrive faulty or damaged, please contact us via e-mail online@shutthefrontdoor.co.nz or phone to 09 486 7771 within three days of receiving your item, including a photo if the fault is visible (it may be necessary for the item to be returned for assessment - if this is the case we will arrange and pay for a courier to collect the item from a place that is convenient for you). If a replacement is available it will be sent out to you at no charge.


Privacy

Your privacy is important to us, so we guarantee that your personal information will not be shared with any third parties If you send us an e-mail we will store your e-mail address and the contents of the e-mail. This information will only be used for the purpose for which you have provided it. When we offer contests and promotions, customers who choose to enter are asked to provide personal information. This information may then her used to notify the winners, or to fulfil promotional obligations.

 

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